Lettings industry regulations

In an industry where standards vary significantly, it is important a client selects a professionally accredited agent to ensure that the highest ethical and professional standards are adhered to.   When letting or renting a property you will want to know you are dealing with a safe and professional estate agent that has your best interests at heart and who takes their responsibilities to maintain high standards seriously.

At Lauristons we take these standards more seriously than most, as it is essential all our customers have complete confidence that the advice they are being given is up to date, credible, accurate and honest.  Likewise, there are hundreds of pieces of legislation that now govern the way estate and lettings agents must operate, handle client money and conduct themselves.  All of our staff are rigorously trained and tested in all areas when they join the business and again annually by external third parties to make sure these standards are maintained as well as whenever there are changes to statute.

Lauristons are members of the most recognised Industry Bodies protecting and monitoring the Lettings Agency industry.

All estate agents in the residential property industry are regulated by The Estate Agents Act 1979 (EAA) and also general consumer protection legislation such as the Consumer Protection from Unfair Trading Regulations 2008 (CPRs).

Industry bodies

The Property Ombudsman (TPO)

The Property Ombudsman (TPO) offers a free, impartial and independent service for the resolution of unresolved disputes between consumers and property agents.  Lauristons is a member of The Property Ombudsman and takes its responsibilities seriously to closely abide by their codes of practice for both sales and lettings.

More information about TPO can be found at

The Association of Residential Letting Agents (ARLA)

The ARLA is the most recognised professional and regulatory body governing the practise of residential lettings. Lauristons have ARLA qualified staff in every office assuring you of the highest ethical and professional standards are adhered to, who diligently follow the code of practice and principles of professional conduct set out by the ARLA.

More information about the ARLA can be found at