Reporting a repair

From time to time there will be a need to report a maintenance repair on your property. There are a number of ways that you can do this depending on the arrangement that Lauristons have with your landlord. This will be outlined in your tenant welcome pack. To make sure you get the right service, please choose from the following options below. 

Fully managed tenants - reporting process

Fully managed tenants can quickly report a maintenance issue through Fixflo

Whether it’s a leaky tap or a blocked drain, we appreciate that from time to time you may experience problems with your property and that you want the repair dealt with quickly and easily.

Please report your repair through Fixflo - our tenant maintenance portal. 

Report a repair through Fixflo

None fully managed tenants

If you are in a tenancy agreement that is not fully managed by Lauristons then you will need to refer to your Tenants Welcome Pack and report a repair in the way that has been outlined by your Landlord. 

If you have misplaced your Tenants Welcome Pack you can contact the Property Management team to request a new one. 

Emergency reporting

You will have a tenant’s pack with details of any service agreements which your landlord may have set up – check this for any telephone numbers and contacts which are already in place.

Before you call an emergency contractor, please call the Property Management team on 020 8417 8054.

If you call an emergency contractor and it is subsequently not deemed to be an emergency, you will be liable for the costs incurred.

Out of hours emergency reporting

If the emergency arises outside usual office hours, please call our Out of Hours emergency number 07958 226 416 (LJ WARD).

Please note, however, if an emergency call-out is instructed and it is determined that the problem is not an emergency after all and could have been dealt with during office hours, or if the problem has arisen because of tenant misuse, you may be charged the cost.

Emergency repairs mean those repairs which are necessary to alleviate, remove or reduce immediate risk to the safety, security and health of a tenant, the public or property.