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Our staff work tirelessly to help your move go as smoothly as possible and regularly strive to improve themselves. It also runs to the heart of our business and three of our cultural values are testament to that focus.
- We care what people think.
- We want to be the best.
- Whilst we know we’re not perfect, we strive for perfection in everything we do.
Here are just a few of our satisfied tenants who took the time to personally thank them. If you would like to show your appreciation then please do so here, it means so much to our teams to hear that you had a good experience.
I wanted to drop you a line to tell you – officially – just how fantastic Georgina has been. Right from the start of our search, she took the time to listen to exactly what we wanted in a property, and to make sure she suggested possible properties as soon as she knew of them, but crucially, she didn't waste our time making suggestions that didn’t meet our search criteria. Most agents do this and it is extremely annoying! She was always friendly, reliable, courteous and very knowledgeable about the local market. Everything she did was with a professional and really positive can-do attitude.
My experience at Lauristons was nothing short of exceptional. Mainly due to the fact that the agent we dealt with made sure the process was as swift and smooth as he could. Emil couldn't have been more helpful, from start to finish. If he wasn't available someone else else was also there to help (I believe their name is Daniel, he was also amazing).
Georgina has been the most helpful and friendly agent we have met throughout our property search period. She certainly went above and beyond her usual call or duty and really put our interest first - we always felt that we had her on our side. Her constant communication with us through this entire time made a very difficult and stressful situation much easier on us. We truly appreciate all her effort in finding us our perfect new home and would like to extend our heartfelt thanks to her for everything.
I have contacted many estate agents while looking for house and Lauristons was the best experience I ever had.Great team,very helpful and professional.Lewis and George ,the most contact I had with , gave us very good and professional advice and they provided a great and efficient services.I highly recomend Lauristons Putney Estate Agent.
Dear Susan and Silvia, I am writing to draw to your attention the excellent service we received from one of your employees, Challon Smith, when living at 10B Aliwal Road. Our exit from the property was somewhat complicated, as we just bought a new house and completion dates kept being moved around. He was extremely helpful and patient and was truly a pleasure to work with. Aside from dealing with our complications, he organised the cleaners on our behalf and liaised with the owner, Dave Kyffin, keeping us in the loop at all times and was always very professional.
It was the most seamless departure from a rental property I have experienced and I hope his efforts are duly recognised.
I've rented in London for nearly 5 years now and Lauristons have been nothing but helpful. Benita has been my point of contact who's been quick to respond to all emails and has literally gone out of her way to help, dropping keys around to our flat when we had issues shortly after moving in. Professional yet friendly, great!
Susan was equally helpful when we couldn't find meter readings - she got back to me within 10 minutes with what I needed and then also went on to give some first hand advice which was both very useful and unexpected. For the first time whilst renting I've actually felt like a respected customer rather than someone to grab money from.
To Whom it May Concern, Claire has been extremely helpful through all processes in anything we have needed. She is prompt on return of phone calls and emails and keeps us updated while she is continuing to wait for an answer. She was very kind and easy to work with to solve all problems quickly without hassle. I would happily work with her again.
Claire was absolutely on top of all the process of following a faulty boiler problem. She did her best to get an evaluation of the problem as quickly as possible, liaising with the landlord to get a solution promptly. Most helpful property manager would be a suitable title! Many thanks Claire
All communication from Lauristons, from our initial viewing through to admin and progression, has been prompt, positive and courteous. We've never felt harassed but rather treated like a customer. I would have no hesitation in recommending them for lettings in the Balham area.
My partner and I rented through Lauristons in Balham for a period of roughly two years. Throughout this time the tenancy went incredibly smoothly and when in touch with Lauristons for repairs and maintenance Susan was extremely helpful. It is clear Susan had generated a good relationship with the landlord which went a long way to having things run smoothly and promptly. I would recommend dealing with Susan for anyone looking to rent in the local area.
Benita was always very quick to reply to emails. We never had a huge problem with the property, but when we needed something doing (eg. changing the washing machine) she worked quickly with both ourselves and the landlord to have it changed.
First time I have heard from them (via Internet) and I am very impressed with their service. I had a viewing booked on the same day and everything else went very smoothly. They are very quick with their answers and give 100% effort to sort the issue out.
Susan has been extremely helpful with the maintenance of the property we are renting. Her replies are always prompt and provide a solutions to any issues we have. Susan is always polite and professional.
Susan has been supportive and responsive throughout our tenancy and has been extremely accommodating to all requests. Absolutely no complaints from her services, and Lauristons as a whole have been very compliant. Susan is clear and understanding and very effective in sorting anything out and responding to general enquiries. Thoroughly recommend her services.
Lauristons property management were very good for us. Susan Lamont in particular offered us what I think was an outstanding service. We had a lot of teething problems when we moved in because the property had not been managed before then and we felt she went the extra mile to make sure that any issues were dealt with quickly and sympathetically, particularly important to us because my wife was expecting at the time.
Fantastic service right from arranging a viewing the same day, supporting our wishes through negotiations, arranging paper work quickly, through to organising a convenient and very straightforward move in. Furthermore our inventory was returned promptly and all minor faults/niggles with the property were fixed within days without us even having to ask! The whole team at Lauristons were friendly, professional and exceptionally efficient throughout the whole process. I can honestly say that I have never before experienced such great service from a lettings agent before, a welcome change and I fully recommend them.
Claire has been a lovely agent to correspond with. She is incredibly personable, helpful and always on hand when needed. She made every effort to ensure we were settled in well and there as an on-going support. Many thanks Claire!
As international students in London, finding housing has always been a great worry but Mr Emil was able to make our experience a stress- and hassle-free one.
I feel really bad that there's no agent reference fee required for the property, but at the same time I am amazed at Mr Emil's passionate service despite that. Hence I'm writing in this letter to express my gratitude for his excellent help. I have had a wonderful experience with Lauristons and I will sure engage in your help with properties again in the future, as well as recommend them to all of my friends.
After searching for a long time for our home we met with Georgina at a place which was perfect for us. Georgina was immediately welcoming and put our mind at rest. Having recently had mixed service from other agents, it was reassuring to have a professional working for us to ensure we were happy. The contact was great and the process was seamless. Would thoroughly recommend Lauristons and Georgina. We had occasion to speak with other staff at the branch who were also helpful.
Emil was very professional and helpful throughout the renting process, and was flexible with arranging viewing times. He always responded to any queries in a timely manner with comprehensive answers. He also facilitated a return visit to view the property again before the move.