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Frequently Asked Questions From Our Tenants

I need to find a place to rent. What do I do first?

Before you start searching for your new home it’s a good idea to write down a budget. What are your current outgoings and what money do you have left each month to spend on rent? Take into account that, when you first move in, you will need to pay a deposit as well as the first month’s rent and tenancy set up fees.  Have a look at our guide and planner here to help you work it out.

I've found a place I want to rent. Now what?

After having viewed the property you will need to make an offer to rent the property to the agent that includes details on price, employment, move date, details of tenants, and furniture requests.  Our letting agent will guide you through the whole process.   When you place the offer you need to pay a holding deposit of £500 and assuming an agreement with the landlord is reached a further £500 will need to be paid.   Both amounts are refundable if the Landlord decides to withdraw and deducted from the balance that needs paying prior to move in.  The references will then need to be applied for.

Why do I need to be referenced?

The landlord needs to be sure that that their tenant won’t have any problems paying the rent on a monthly basis and will take good care of their property.  A reference looks into current financial commitments, credit history, and previous tenancies to check everything is in order.

What does referencing involve?

Referencing is nothing to worry about. Tenants applying to rent need to give details of their employer and income, their previous address, and some bank account details. These will be checked to ensure they are able to commit to monthly rental payments.

Do I need to show ID?

As part of the referencing process we need to be sure a tenant is who they say they are, and that they have the right ot rent in the UK. We will require a proof of residency (such as a utility or council tax bill from the last 3 months) and proof of ID (such as a passport or driving licence).

What if there are problems with my reference?

In some circumstances, a tenant may not be approved immediately via referencing. Obvious examples are students without a regular income, someone leaving their family home for the first time with no renting history, previous credit issues, or temporary work placements. These is not uncommon, and there are still options for tenants in this position. They could pay the rent for the full term up front, or seek out a guarantor.

What is a guarantor?

If a tenant is not fully approved by the referencing process, they can ask a guarantor to support them. A guarantor (usually a parent or guardian) will agree to take responsibility for the rent if the tenant fails to pay it. Guarantors are parties to the Tenancy Agreement, and are required to pay any rent arrears (if the tenant does not pay) and for any damages in excess of the security deposit.

What does a guarantor need to do?

A guarantor needs to go through the same referencing process as a tenant. The normal requirement is that they are employed and a UK resident, with sufficient earnings to cover the tenant’s rental commitment.

Why does my guarantor have to guarantee all tenants?

In the case of a house-share, the tenancy agreement makes all tenants jointly responsible for all rents and responsibilities. There is no individual ‘share’ of the rent written into the agreement. The guarantor therefore has the same responsibility.

Why do I have to pay a deposit?

The landlord trusts the tenant to keep the property in a good condition and in good order. The deposit is held to ensure that any damages or dilapidations (over and above fair wear and tear) can be corrected at the end of the tenancy.

What will happen to my deposit?

Landlords and letting agents are required to register your deposit with an approved Tenancy Deposit Scheme. Lauristons registers its landlords deposits with the TDS.  The deposit is then held by Lauristons.  Occasionally a landlord will register and hold the deposit themselves.  Either way, you will receive details of the scheme, explaining where the deposit is held.

What does a Tenancy Deposit Scheme do?

A Tenancy Deposit Scheme like the TDS will protect the money by way of an insurance policy for you and can offer assistance should there be a dispute about the deposit at the end of the tenancy.  Lauristons also have a Client Money Protection policy to protect all client money it holds on behalf of landlords and tenants.

What is a tenancy agreement?

A tenancy agreement is a contract signed by both the tenant and the landlord. It outlines what has been agreed and all the covenants to which both parties must comply during the course of the tenancy.

What is an inspection?

Your landlord or letting agent will regularly schedule visits to the property. They want to make sure that the property is being looked after and maintained in a good condition, and will be looking for any maintenance issues.

Who is responsible for repairs?

The landlord is responsible for maintaining the property in a good state of repair. They will either take care of this directly, or do so via the letting agent – make sure you know who to go to when there’s a fault, at the beginning of the tenancy. Lauristons always send out a welcome pack explaining whose responsibility it is for that tenancy.   If you do damage to the property, even accidentally, you are expected to cover the cost of putting this right.

Can I decorate or make changes to the property?

In most cases, a tenant can only decorate or make changes to the property with the express permission of the landlord. We recommend receiving this permission in writing.

What if I accidentally cause damage to the property?

Don’t worry – accidents happen. Tell whoever is responsible for the property maintenance (either the landlord or letting agent) as soon as possible. You will be expected to cover the cost of putting it right. Don’t try to ignore or hide damage because it could get worse, and it will only come out of your deposit at the end of the tenancy.

What if the landlord isn't keeping to their side of the agreement?

If a tenant believes the landlord is not keeping to their side of the agreement – for instance, not maintaining the property in a fit state of repair – then the first thing the tenant should do is speak to their letting agent. The letting agent has a duty of care to the tenant, and may be able to help to resolve issues. Alternatively, a tenant can find independent advice from The Citizens Advice Bureau.

When can my landlord enter the property?

A landlord has to give a tenant 24 hours notice in writing before entering the property, unless it’s an emergency, where upon they or their agent can enter under necessity.

What if I want to end the tenancy?

If you are tied into a fixed term contract, you will be liable for the rent until the fixed term is finished. If you are no longer in a fixed term contract (ie. a rolling contract or statutory periodic) your tenancy agreement will define the notice you need to give.

What if I can't pay my rent?

It is always your responsibility to pay the rent, but circumstances change. What happens if you become unemployed or are unable to work due to sickness? The most important thing is not to let arrears pile up until they’re unmanageable. Speak to your landlord or letting agent and see if you can reschedule your payments. And don’t forget, you can get insured against sickness and unemployment to keep yourself protected.  To speak to one of our financial advisors click here and fill in the contact form.

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