Latest lockdown - we are still open and operating safely
We want to assure you that if you are buying, selling, letting or renting with Lauristons we continue to operate with the health and safety of our customers and colleagues as our first priority.
The government has stated that it is important to keep property transactions moving and to ensure the safety and well-being of tenants. Therefore our sales and lettings operations will continue as we have done in recent months; all our normal lines of communication remain open and we will be available as normal via phone and/or email.
However, in order to reduce risk to staff and customers we have taken the decision to close our offices to the general public. Offices will remain staffed for releasing keys and receiving important documentation, but we will not be able to admit anyone other than staff into the premises. Whatever stage you are at with your purchase or rental, we want to reassure you that we remain dedicated to supporting you in every way we can during this difficult time.
We have worked hard in recent months to introduce COVID Safe processes and procedures into our branches and also when conducting viewings in clients’ homes. Our teams have been trained and we continue to monitor government advice and guidance and to update our processes and training accordingly. All the details of our COVID safe procedures can be found below.
In line with government guidance all our branches and some of our head office sites are open, having applied our COVID-19 governance framework including risk assessments.
We are pleased to confirm that we operate a “COVID-19” secure environment.
Visiting our branches
In order to reduce risk to staff and customers we have taken the decision to close our offices to the general public. Offices will remain staffed for releasing keys and receiving important documentation such as ID, which we will receive at the door, scan and hand back. All keys will be sanitised at hand over and masks will be worn by staff who go to the door.
We will not be able to admit anyone other than staff into the premises.
Track and Trace data
To support the NHS Test and Trace in England, Test and Protect in Scotland and Test, Trace, Protect in Wales some organisations in certain sectors of the economy can volunteer to collect the details, and maintain records, of staff, customers and visitors on their premises. Participation in this scheme for both businesses and individuals is voluntary. Just so you know, we always record customer enquiries in our customer system in order to provide our services to you and your rights over the use of the data are unchanged and outlined in our Privacy Notice. However on request from the relevant Government Agency we will provide your contact information to support the wider public interest of suppressing the COVID-19 virus. Please let us know if you would prefer for us not to share your data in this way.
We are now able to provide physical viewings in properties, however we ask customers to do a virtual viewing first (if available) to reduce the number of times we're visiting a property. We have produced some guides so you know what to expect on the day and how we are keeping viewings safe for both accompanied and unaccompanied viewings.
Just to reassure you, we have used the Government Guidance for Working in Other People's Homes as the basis for our assessments and have produced the required risk assessment. This ensures our visits are carried out in a safe manner for you and our staff.
Safe property viewings customer video
Whether you're viewing a property to buy or let or a seller or landlord worrying about having people in your property, find out more about how we're making property viewings safe for everyone.
It's now possible for us to visit your property to do a valuation. We've prepared special guidelines for you and our teams to minimise the risk of spreading COVID-19 such as handwashing, and social distancing. We'll send you these guidelines in advance of the valuation appointment.
Safe property valuations customer video
In order to keep everyone involved in the valuation process as safe as possible we have changed the way that we conduct our property valuations. We've produced this video to show you what to expect.
Whilst our Financial Consultants are now able to conduct physical appointments, we strongly advocate a video or telephone appointment. Our Financial Services partner, Embrace, will send you your own secure link to a video call with comprehensive instructions of how to set it up.
If you want to speak to a professional adviser about your mortgage, you can Book a mortgage appointment
We continue to support our tenants in the usual way. If you need to report a maintenance issue you can do so through Fixflo.
All contractors who attend your property will be following the usual guidelines and only entering the property if it is safe to do so.
Tenants who are self-isolating should contact us in the usual way. We can then ensure your recovery time is not interrupted by repair or maintenance activity. This will be re-scheduled for a time after the expiry of your period of self-isolation.
If you have any concerns about your current tenancy you can contact your local lettings office. We will continue to update this page as we find out more about government plans to support tenants.
All our standard services are currently operating although the most recent announcement will inevitably affect some and we may have to change our approach i.e. in relation to maintenance checks. We will be in touch with landlords on an individual basis to offer support. We will also be supporting landlords and tenants on a case by case basis where there is potential for tenants to fall into rent arrears.
For landlords who attend to their own repairs and maintenance issues, we recommend you review the government guidelines.
For landlords of HMOs you should ensure that your individual tenants are able to contact each other on a collective basis, e.g. via WhatsApp or similar messaging group, to ensure that all necessary precautions are being taken and government advice followed.
We are pleased to advise that all transactions relating to our insurance department are continuing to be processed.