Estate agency industry regulations


The Property Ombudsman (TPO)

Generic TPO Logo

The Property Ombudsman (TPO) offers a free, impartial and independent service for the resolution of unresolved disputes between consumers and property agents. Lauristons is a member of The Property Ombudsman and takes its responsibilities seriously to closely abide by their codes of practice for both sales and lettings.

More information about TPO can be found at

The National Association of Estate Agents (NAEA)

NAEA Propertymark Protected Stacked CMYK

The NAEA is the most recognised professional and regulatory body governing the practise of residential sales. Lauristons have NAEA qualified staff in every office assuring you of the highest ethical and professional standards are adhered to, who diligently follow the code of practice and principles of professional conduct set out by the NAEA.

More information about the NAEA can be found at


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Lauristons display the ARLA propertymark protected logo. This aims to offer better protection for their clients. Members are also subject to Propertymark Conduct and Membership Rules and disciplinary procedures with sanctions for those who fall below the expected standards. Anyone using an agent displaying the Propertymark Protected logo will be confident that their agent is guiding them on their property journey.

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